WHAT... if customers and applicants could communicate with a company at any time?
In the daily work of a company it' s not always easy to answer inquiries from interested parties immediately. Of course, this means that you miss opportunities you would like to take advantage of in other circumstances. But how can you be reachable day and night without having to assign an employee as a permanent contact person?
Today, chatbots are a popular tool to facilitate communication with customers and applicants. In addition to sharing important information, they can also answer the first basic questions without the involvement of an employee. Based on Google's Dialogflow a chatbot can be trained. Questions and answers can be freely designed and the more communication with the assistant takes place, the greater the learning effect. Interested parties could find out more about a company at any time.